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Our Clients
Client Testimonials

Baker & Daniels LLP
Kathi Trimble, Solutions Center Supervisor
“Baker & Daniels has been very pleased with the level of service provided by Intelliteach. I have outsourced other service desk support services in previous companies, and the transition to Intelliteach was the smoothest I have experienced. We have been using Intelliteach for almost two years, and they have been very responsive to our requests and suggestions. Our users have commented that this is a great after-hours service and they are very impressed with the responsiveness and knowledge of the staff. Their professionalism in all aspects of the business has been a true picture of the type of service they provide.”

Cooley Godward
Billy Bradford, Senior Information Services Manager
“Cooley Godward has worked with Intelliteach to provide after-hours technical support for our end users since 2002. The relationship has worked well, giving our busy timekeepers what they need when they need it, while providing the IS department with a measure of comfort. We know that when our people call for help, they will get quality assistance just as they would from our in-house staff, regardless of time of day.”

Eckert Seamans Cherin & Mellott, LLC
Sandy Mikita, Information Support Manager
“We found no other company that could provide the level of service and knowledge for specific law firm applications that Intelliteach could provide. Intelliteach was flexible in tailoring their support to meet our firm’s specific service desk needs. Our users didn’t need to learn new after-hour service desk procedures. Intelliteach made the transition easy.”

Fish & Richardson PC
Brian Rielly, Help Desk and Training Manager
“We’re very happy with Intelliteach software support. Their technicians are very knowledgeable in legal industry software. From an IT perspective, I couldn’t ask for better support or cooperation. From the top down, staff at Intelliteach work as a partner to provide top-notch service.”

Gentry Locke Rakes & Moore, LLP
Frank Pittard, Executive Director
“Our firm has worked with Intelliteach since early 2003. Their staff of professionals has assisted our firm with Softwise integration, skill assessment, conversion training, user floor support, and service desk support. Our IT staff considers the Intelliteach staff to be a part of their team.”

Goodwin Procter LLP
Tricia Hughes, IT Service & Support Manager
“For more than three years, Intelliteach has provided excellent after-hours support services to Goodwin Procter. Our users report a 95% satisfaction rating with the overall support experience they have received from Intelliteach.”

Haynes and Boone, LLP
Shelley Smith, Desktop Applications Manager
“Our firm has been using Intelliteach’s full-time service desk support services for more than two years. They not only provide 24/7 live support, they have worked to help us streamline internal procedures, written policies and support structure so that we have a documented database of information for not only their analysts, but everyone in our internal IT Department. Having an outside vendor manage the day-to-day service desk functions has allowed our on-site staff to focus more of their efforts special projects and upcoming rollouts. We wouldn’t trade Intelliteach for anything!”

Honigman Miller Schwartz and Cohn LLP
Tracey Baetzel, Information Systems Director
“We began using Intelliteach almost two years ago in response to an ongoing need for users to have a reliable resource for timely after-hours assistance. After shopping around, we decided to proceed with Intelliteach; they had a well-organized process for handling calls, and they were already versed in supporting legal applications and remote users. We were impressed with their program for coaching and training their staff on our system, and changed many of our own internal processes to reflect Intelliteach’s ‘best practices.’ We recently surveyed our users to take stock of the service, and the response was overwhelmingly positive.”

Ice Miller
Theresa Rork, Manager Desktop Support
“Intelliteach provides our law firm with excellent service desk support from highly skilled technicians. Since Intelliteach techs are proficient in many applications that are law firm specific, we have complete confidence in their abilities to assist with nearly any desktop issue that arises after hours. Intelliteach allows our IT staff to actually relax and enjoy personal time away from the office.”

Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
William F. O’Neil, Help Desk Manager
“Our relationship with Intelliteach since September of 2005 has been an overwhelming success. In a business where unsolicited compliments are not standard operating procedure, I have received many excellent comments regarding Intelliteach’s after-hours service. Further, I am consistently impressed with the level of ability of Intelliteach service desk agents.

“Recently, an issue came up late in the day, and I was off-site. Our in-house agent did not have familiarity with the problem, and an answer was needed. I called Intelliteach and asked them if they knew the issue and could provide me with a written answer. This was accomplished within minutes. This is a testament to the trust I have in their ability, knowledge and response.”

Mitchell Silberberg & Knupp LLP
Rebecca Sattin, Network & Applications Manager
“We have used Intelliteach for service desk support services since 2004. Their 24-hour service has greatly improved our ability to support users who work remotely. In addition, we used the Intelliteach training services for our recent migration to a Windows XP desktop with Office 2003, Worldox GX, Workshare, WordAssist and Microsystems products. Their instructors and floor support personnel are pros who picked up the nuances of our customized software quickly. I was grateful to have such skilled people assisting me, and I would work with any of them again. Our end users also appreciated their expertise.”

Sedgwick, Detert, Moran & Arnold LLP
Mal Mead, Chief Information Officer
“By providing a helpful and knowledgeable voice on the line, Intelliteach keeps the small problems from getting big. And by giving us a heads-up on after-hours issues, they help us keep the big problems small.”

Sterne, Kessler, Goldstein & Fox P.L.L.C.
Vaughan W. Butts, Chief Information Officer
“Sterne, Kessler, Goldstein & Fox has worked with Intelliteach for over a year now. We were very concerned with identifying a partner that was committed to the same level of excellence as our internal service desk – customer service oriented and responsive. Intelliteach met our expectations. The transition of our after-hours service desk was seamless.”

Strasburger & Price, LLP
Ryan Towle, Manager of Technology Support Services
“Strasburger & Price has used Intelliteach for our after-hours technical support for years now, and we have had nothing but a pleasant experience since the relationship began. One major goal of transferring after-hours support is to make the internal user community feel as if they are calling the same service desk as they do throughout the normal business day. Intelliteach helps accomplish this by providing excellence in both technical know-how and customer service.”