Intelliteach’s IT Help Desk is available 24 hours a day, 7 days a week, 365 days a year. Staffed by highly trained law technologists, our teams provide proactive solutions to unique law industry challenges.
When you call our IT Help Desk Team you are never routed through an Interactive Voice Response system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.
We understand the pressure you’re under to build and scale technology support services to meet the constantly evolving technology environment.
Let us help you buttress your in-house teams so that you don’t get stuck with old systems and rising expense costs.
Let us show you how to extend your teams through our alternate staffing models, Automatic Call Distribution Tool, Service Management Tool, Change Management Process, Information / Catalogue Management and Crisis Management.
Leverage both your own in-house institutional knowledge AND our industry software and legally trained call center support staff.
You don’t have to choose cost savings over quality support. With Intelliteach IT Help Desk you get both.