Intelliteach strives to provide the most comprehensive benchmark data and service desk statistics that is unique to the legal industry and its supported applications. We have put this information together in a go-to resource in the form of our Guru’s Guide.
Since 2010, Intelliteach has been gathering and reporting on key trends and metrics within the help desk arena. It is here you will find fresh statistics and helpful data on top ticket categories, software conversions, and specific information gathered from over 2 million (and counting) service desk tickets. Data is gathered from law firms that vary in size and location, along with varying software configurations, so you know you are getting unbiased findings.
What You Can Expect
Each year, the Guru Guide provides users with data that can improve help desk performance. Intelliteach co-sponsors a roadshow to raise awareness of the user’s guide along with the International Legal Technology Association (ILTA). The goal of ILTA and Intelliteach is to specifically cater to IT professionals working within the legal industry. The most recent, 3rd Edition of the Guru’s Guide provides an aggregation of information that includes:
- Top service desk ticket categories
- Statistics on BYOD (Bring Your Own Device)
- Data relating to the origin of tickets, the increase of Microsoft Office tickets and ticket counts submitted by weekday
- Information relating to conversions or upgrades to the service desk
A User’s Guide for the Future
The Guru’s Guide is an ongoing, consistently updated report. We help you adapt -focusing on providing exceptional service, reduced ticket response times, and ways to increase your firm’s profit potential.