Help Desk Solutions
Support Options

Complete Help Desk Outsourcing
Intelliteach provides live end-user Help Desk support 24/7/365. And we can support an extensive list of applications used by the legal industry.

Through live phone and e-mail support – coupled with an extensive knowledge base and remote desktop sharing – we are able to diagnose and resolve many application issues. In fact, we are able to resolve more than 85% of software issues on the first call.

With our custom ticket-tracking and workflow system, IQTrack, we are able to track issues from the time of receipt until the issue is resolved, making sure your needs are met and your issues resolved.

After-Hours Support
This usually involves handling calls from 6 p.m. – 8 a.m., plus weekends and holidays. You receive the same great service as our complete outsourcing solution, but during an agreed-upon call time.

This service provides an excellent benefit to your end-users while delivering a higher quality of life to your internal IS/IT staff. In addition, by utilizing our services, the firm will also benefit by controlling overtime or on-call costs while maintaining consistently high customer services levels.

Overflow Support
Intelliteach can augment your firm’s existing in-house help desk staff on an as-needed basis – for example, during mergers, maternity leaves, conversions, and seasonal variations. In addition, it can be less expensive to outsource calls during regular business hours.