Packaged Success Transforms User Adoption for Small Firms Implementing iManage Work 10


Chicago, IL, Dallas, TX, and St. Louis, MO, February 2019


(Chicago, IL, Dallas, TX, and St. Louis, MO, February 2019) —

Chicago, IL, Dallas, TX, and St. Louis, MO – Packaged Success, an offering designed to ensure user adoption of iManage Work 10 is now available for firms with less than 100 users. Olenick, Traveling Coaches, and Intelliteach launched Packaged Success after working closely with iManage to understand and address the user adoption pain points that impact small firms. Consistent and efficient deployment, effective change management and training, and 24/7 post-implementation support are implementation facets that many firms have difficulty supporting.

“Our vision for the partner community has always been to help customers fully realize and adopt the benefits of the iManage platform. We are very excited to see partners within our community combining their expertise to provide innovative solutions that solve common challenges for small firms. Having a package that integrates with our implementation partners allows our customers to have a seamless path from purchase to well-adopted, satisfied users. I have no doubt that Packaged Success will be a game changer for those small firms that need additional support with desktop deployment and testing, training, and support.” Says Dean Leung, Chief Customer Success Officer at iManage.

Many small firms experience resource challenges when manually deploying iManage to every device, delivering training and communication materials, and providing the additional support users require during initial rollouts. Packaged Success brings together award-winning expertise to all of these areas for a streamlined experience at a low, fixed price. Olenick packages iManage and integrated applications, tests the application integration, deploys the upgrade, and verifies deployment success. Traveling Coaches provides world-class Work 10 user adoption materials and training. Intelliteach provides fast, reliable, accurate responses to users’ support needs 24/7. Combined, these three partners ensure widespread adoption, a return on your technology investment, and overall project success.

To learn more about Packaged Success, download the white paper, “Nail it! DMS Success with the Best Deployment, Training, and Support” or register for the ILTA Product Briefing Webinar taking place on Friday, March 22nd at 11am Central Time.

For more information on our partnership with iManage, click here.


Craig Friedl                              




Gina Buser


Traveling Coaches


Scott Christensen





Intelliteach is known for its expertise providing IT Service Desk support to legal professionals. In operation for more than 25 Years, the Service Desk provides unparalleled support to legal teams on both a full-time or supplementary basis. Our analysts are trained extensively in the use of iManage and have direct access to the iManage knowledge base. Due to access to our support centers in the US, Canada and UK, clients have experienced a reduction in overall operating expense of more than 30%, minimized Capex, and improved quality of service. With over 13M resolved tickets, and 24/7/365 availability, Intelliteach resolves issues quickly and professionally.

 About Olenick

With over 20 years of experience delivering legal software projects, Olenick’s technologists are experts in the domain. Olenick provides a simple, low-cost way to deploy iManage Work 10 to all devices. We are legal application engineering experts and have customized a solution that includes application packaging of iManage and integrated applications, an automated deployment framework for any environment, testing of application integration and verification of successful installation on all devices. With 4 global locations, our dedicated legal practice supports an array of clients from Fortune 50 to small and mid-sized firms.

About Traveling Coaches

At Traveling Coaches, we focus on the people side of change and on helping law firms leverage the benefits of their migration to the Work 10 document management system. The lack of user adoption is the number one reason why technology initiatives fail. Coupled with engaging communications and effective learning delivered by experienced coaches, our award-winning change management methodology makes the difference between getting by and getting complete user buy-in. With two decades of experience with hundreds of firms and thousands of iManage customers, we know the road to user adoption better than anyone.

Intelliteach Launches Unique IT Service For Law Firms


Atlanta, GA, May 17, 2018


(Atlanta, GA, May 17, 2018) —

ATLANTA – – Intelliteach, the leading global provider of intelligent outsourcing solutions in the legal and accounting markets, announced today the addition of Managed IT Services and has expanded their global locations in the United States, Toronto, London, and Goa, India.

Intelliteach CEO Seelin Naidoo says the global service offering is a natural extension of support to address the growing challenge of recruiting and retaining qualified technology talent in legal markets today.

“The legal industry is experiencing a severe shortage of skilled, talented engineers to build, service, and develop firm technology. This is driving up operational costs and burdening firms with a backlog with more work than time.” says Naidoo, “Our Managed IT Services offering addresses these needs with more than 100 engineers dedicated to servicing law firms’ technology.”

Intelliteach serves more than 300 law firms globally as a trusted partner. The Company’s new offering of Managed IT Services will result in efficiencies in these areas:

    • Speed and scalability
    • Technical talent
    • Deep expertise across all platforms
    • Quality resilience
    • Cost efficiency
  • Labor arbitrage

The channel will support technology from leading providers such as Microsoft (both infrastructure and application development platforms), Intapp, Aderant, Elite, and many more. Services include application development, support of both legacy applications, custom-built software and commercial legal software solutions, network monitoring and laptop/desktop/mobile device support.


Intelliteach is the leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. We specialize in Accounts Receivable Management, IT/Help Desk Support, SkillBuilder eLearning and Software Solutions. Intelliteach’s clients on average have experienced a 10X return on their investment and/or reduced overall operating expense by more than 30%, all while improving quality of service which is available 24/7, 365 days a year. With focus on providing secure, scalable solutions enabled by best in class technology platforms our multi service solutions help to position law firms for financial success by allowing them to emphasize long-term practice growth strategies and transformative law practices. See what’s next with Intelliteach at

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