Experience: Intelliteach has provided Service Desk support exclusively to members of the legal profession for more than seventeen years. We understand the need for each member of a law firm community to be productive and to use their time efficiently to better serve the firm’s clients. Our objective will be to transition the firm’s personnel back to productive work when they need technical support while maintaining courteous and professional customer service.
Essential Cloud: 90-day transition/implementation support for iManage Cloud. Rely on the expertise of iManage Work End-User Help Desk certified Analysts for telephone and email support over the most critical days of deployment. Rapid resolutions for desktop troubleshooting and how-to questions, along with robust reporting back to technology and training partners regarding incident/request data captured.
Expert Cloud: iManage Cloud Help Desk support from competency to expertise. Continue to leverage the deep knowledge of highly skilled, iManage certified Analysts to assist 24 /7/365 as attorneys and staff move from basic use of iManage Cloud to full proficiency. Support for Work 10 Client, DeskSite/FileSite, application integration, 3rd party add-ins, as well as mobility & share.
Total Cloud: iManage Cloud Administrative Management and Help Desk support. End-to-end support for your iManage Cloud solution. Includes user and workforce management, system configuration, user onboarding/offboarding, and more. Includes full services from our Expert Cloud offering.
Total Tech: Full tech support + iManage Administrative Management. Full Service Desk support with Microsoft Office Software (MOS) Master and iManage Support Certified Analysts. 24/7/365 coverage, supporting over 250 applications used in the legal industry. Desktop troubleshooting, how-to questions, password and remote access assistance, email security support and much more.