Concordance Support
Intelliteach Understands Legal Technology
You may not know how outsourcing a law firm’s Help Desk Support can have immediate and lasting impact on your firm’s bottom line. Let us show you how Intelliteach’s IT Support Services can fundamentally change your operating structure…
By improving access to technology support and training, your law firm’s IT teams will increase efficiency and billable hours.
As the largest legal service desk, Intelliteach provides industry leading Law Firm Help Desk Support for more than 250 legal applications and solutions.
Established by former law firm professionals, we are uniquely suited to address the specific technology pain points in the legal industry.
On average, our clients save 30-40% when they implement Intelliteach IT Services.
When you partner with Intelliteach, we help you avoid pricey implementation and maintenance costs, and offer the latest best in class technologies and teams.
Service Desk
Global Support
Ticketing System
Certified
Offices
233 Peachtree St NE, Suite 1100
Atlanta, GA 30303
866-698-7837
701 Emerson Road, Suite 400
Creve Coeur, MO 63141
800-878-6522
Dawson House
5 Jewry St
London, EC3N 2PJ
United Kingdom
+44 20 3051 6273
Learn More About Our Services
Intelliteach’s Service Desk is available 24 hours a day, 7 days a week, 365 days a year. Staffed by highly trained law technologists, our teams provide proactive solutions to unique law industry challenges.
When you call our IT Support Team you are never routed through an Interactive Voice Response system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.
We understand the pressure you’re under to constantly build and scale technology support services to meet the constantly evolving technology environment.
Let us help you buttress your in-house teams so that you don’t get stuck with old systems and rising expense costs.
Let us show you how to extend your teams through our alternate staffing models, Automatic Call Distribution Tool, Service Management Tool, Change Management Process, Information / Catalogue Management and Crisis Management.
Leverage both your own in-house institutional knowledge AND our industry software and legally trained call center support staff.
You don’t have to choose cost savings over quality support. With Intelliteach IT Service Desk you get both.
Intelliteach is a full-service law firm IT concierge provider, offering assistance with Help Desk, Problem/Change Management, Workflow Analysis and much more.
Our proprietary application, IQTrack Essentials, is the backbone of our service delivery system. IQTrack Essentials provides intuitive and efficient project management and incident management. It intelligently isolates patterns and issues within the law firm user population and offers eLearning assistance so that operational efficiencies can be introduced, and management decisions can reflect the most common technology challenges faced by your firm.