Concordance Support

Intelliteach Understands Legal Technology

Concordance Support

You may not know how outsourcing a law firm’s Help Desk Support can have immediate and lasting impact on your firm’s bottom line. Let us show you how Intelliteach’s IT Support Services can fundamentally change your operating structure.

By improving access to technology support and training, your law firm’s IT teams will increase efficiency and billable hours.

As the largest legal service desk, Intelliteach provides industry leading Law Firm Help Desk Support for more than 250 legal applications and solutions.

Established by former law firm professionals, we are uniquely suited to address the specific technology pain points in the legal industry.

On average, our clients save 30-40% when they implement Intelliteach IT Services.

When you partner with Intelliteach, we help you avoid pricey implementation and maintenance costs, and offer the latest best in class technologies and teams.

Largest Legal

Service Desk

24/7/365

Global Support

Custom Service Tool

Ticketing System

ISO 27001:2013

Certified

Offices

Atlanta

233 Peachtree St NE, Suite 1100
Atlanta, GA 30303
866-698-7837

St Louis

701 Emerson Road, Suite 400
Creve Coeur, MO 63141
800-878-6522

London

Dawson House
5 Jewry St
London, EC3N 2PJ
United Kingdom
+44 20 3051 6273

Learn More About Our Services

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Our Commitment

Intelliteach’s Service Desk is available 24 hours a day, 7 days a week, 365 days a year. Staffed by highly trained law technologists, our teams provide proactive solutions to unique law industry challenges.

When you call our IT Support Team you are never routed through an Interactive Voice Response system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.

We understand the pressure you’re under to constantly build and scale technology support services to meet the constantly evolving technology environment.

Let us help you buttress your in-house teams so that you don’t get stuck with old systems and rising expense costs.

Let us show you how to extend your teams through our alternate staffing models, Automatic Call Distribution Tool, Service Management Tool, Change Management Process, Information / Catalogue Management and Crisis Management.

Leverage both your own in-house institutional knowledge AND our industry software and legally trained call center support staff.

You don’t have to choose cost savings over quality support. With Intelliteach IT Service Desk you get both.

Technology Concierge Services

Intelliteach is a full-service law firm IT concierge provider, offering assistance with Help Desk, Problem/Change Management, Workflow Analysis and much more.

Our proprietary application, IQTrack Essentials, is the backbone of our service delivery system. IQTrack Essentials provides intuitive and efficient project management and incident management. It intelligently isolates patterns and issues within the law firm user population and offers eLearning assistance so that operational efficiencies can be introduced, and management decisions can reflect the most common technology challenges faced by your firm.

Supporting more than 250,000 users in 50+ countries worldwide we continue to adapt to the needs of our client base. We are continuously investing in the functionality of IQTrack Essentials so that we continue to provide our clients with highly accurate usage statistics, issue patterns and downtime results to enable more reliable staffing requirements and outage volume management.

QTrack Essentials Modules

Incident Management

Functionality

Ticket logging, tracking, it links together all the data points providing lifespan issue resolution

Benefit

This web based module provides a customizable interface that tracks the lifespan of issues allowing for greater controls and continued efficiencies

Service Request

Workflow

Service Catalog

Knowledge Base

Testimonials From Our Clients

“Reid and Riege, P.C. has retained Intelliteach (formerly Cash Management Solutions) to manage its aged accounts receivable since 2004. With an attorney count in the forties, our on-site collection consultant works here 20 hours per week. We have been fortunate to have the same capable consultant since the start. Our Intelliteach consultant diligently tracks and reports his activity both to Intelliteach and to me at the firm. I use these reports to track the ratio between the amount collected attributable to his efforts and our payments to Intelliteach—this ratio has ranged between 30:1 and 40:1. We also track receipts attributable to our consultant as a percentage of total fee receipts—generally about 20 percent. Most importantly, professionalism is a hallmark of Intelliteach consultants. In nearly 13 years of service here, we have never received a client complaint about a collection call.”

Reid and RiegeDirector of Administration - Reid and Riege, P.C. Hartford, Connecticut

”I have been extremely satisfied with the level of service provided by Intelliteach. I have outsourced other service desk support services in previous companies and the transition to Intelliteach was the smoothest I have experienced. We have been using Intelliteach for years, and they have been very responsive to our requests and suggestions. Our users have commented that this is a great after-hours service, and they are very impressed with the responsiveness and knowledge of the staff. Their professionalism in all aspects of the business has been a true picture of the type of service they provide.”

Faegre BakerDaniels LLP

“Our Firm has been utilizing the services of Intelliteach (fka CMS ) through their St. Louis office since 2008, and it has worked out very well. We know and trust our collection specialist. He has been working on our account for over 8 years, visits periodically to make in-person contact, and our attorneys and staff have built strong working relationships with him. The management team at Intelliteach has always been responsive and has also assisted our Firm with complicated statistical reporting needs. The AR management program through Intelliteach is instrumental in assisting our Firm in managing our accounting needs.”

Karen GlowackiFirm Executive Director - Sherin and Lodgen

Concordance Support