Join us for this collaborative discussion as we share the latest trends and developments for support desks. We will discuss the latest issues in supporting the technology in our organizations including the impact of cloud, chatbots, outsourcing, and best practices in keeping our resources up-to-date.
– New capabilities and ideas from peers on how to implement self service – creating and utilizing chatbots and developing a KB process and library
– Hear success/failure stories to help you make the case to firm leadership to outsource or not
– Identify and learn how to cultivate new skills needed to support our changing environments