Press Release | Resources | Intelliteach

Intelliteach Promotes Senior Managers to Chief Operating Officers


Atlanta, GA, February 24, 2016


Intelliteach Promotes Senior Managers to Chief Operating Officers – Intelliteach, today’s only provider of bundled professional services for global law firms, announces the promotion of Craig Friedl and Mike Ferdman to Chief Operations Officers, Global IT Support Service and Managed Services, respectively.

Effective immediately, Craig Friedl will hold the title of COO of Global IT Support Service. Craig has been with Intelliteach since February of 2014 and previously held the position of VP of Service Desk Operation. Craig has helped transform Intelliteach’s call centers into best in class operations and continues to provide integral support to solidifying Intelliteach’s reputation as the leading outsourcing company for the IT Legal service industry. Craig has also helped lead Intelliteach’s ISO 27001 Certification process, the leading industry standard in today’s world of security concerns and risk management. Prior to joining Intelliteach, Craig spent over 18 years with leading contact centers including Expedia and Clear Harbor.

Also, effective immediately, Mike Ferdman will now hold the title of COO of Financial Services. Mike has been with Intelliteach for 20 years and previously held the position of Senior Vice President of Managed Services. Mike has extensive experience in business development and client relationship management. A trusted client partner, Mike also brings industry leading credit management techniques to the Financial services offering, assisting many of the top firms in the US in transforming their operations, as well as speaking extensively on the subject. The Intelliteach leadership team is confident of his continued success and growth as the COO of Managed Services.

Intelliteach CEO, Seelin Naidoo, shares, “We are very excited to have Craig and Mike join the Executive Leadership Team at Intelliteach. With their individual talents, capabilities and expertise, we are confident that they will inspire ongoing service excellence in our more than 400 team members in the US and Europe, and continue to lead as valuable contributors to the growth of Intelliteach.”


Intelliteach is the leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. We specialize in Accounts Receivable Management, IT/Help Desk Support, SkillBuilder eLearning and Software Solutions. Intelliteach’s clients on average have experienced a 10X return on their investment and/or reduced overall operating expense by more than 30%, all while improving quality of service which is available 24/7, 365 days a year. With focus on providing secure, scalable solutions enabled by best in class technology platforms our multi service solutions help to position law firms for financial success by allowing them to emphasize long-term practice growth strategies and transformative law practices.

Press Contact

Lisa Harper

Contact Us

  • This field is for validation purposes and should be left unchanged.

Help Desk for Law Firms

Concierge Technology Support

A/R Managed Services

Revenue Cycle Management

SkillBuilder eLearning

Knowledge for Improved Productivity