You may not know how outsourcing your law firm’s IT Service Desk can have immediate and lasting impact on your firm’s bottom line. Let us show you how Intelliteach’s IT Help Desk support services can fundamentally change your operating structure…
- By improving access to technology support and training, your law firm IT teams will increase efficiency and billable hours.
- As the largest legal service desk, Intelliteach provides industry leading law firm IT support for more than 250 legal applications and solutions.
- Established by former law firm professionals, we are uniquely suited to address the specific technology pain points in the legal industry.
- On average, our clients save 30-40% when they implement Intelliteach IT Services.
When you partner with Intelliteach, we help you avoid pricey implementation and maintenance costs, and offer the latest best in class technologies and teams.
“Legal IT teams that have harnessed the data from their Service Management tool have valuable insights into the firm’s support trends in order to determine their customers needs going forward. For example, looking at ticket data over the months of May June and July will help a firm understand the technical training needs of their summer associates, while at the same time identifying where additional staffing may be needed to ensure service levels are met.” Craig Friedl, COO, VP Client Services, Intelliteach
Forward looking firms also know predictable profitability includes an emphasis on building partnerships with outsourcing experts so trusted advisors are in place when needs adjust up or down to avoid staffing, bandwidth and security shortfalls. Investing in training and networking is critical to understanding when systems may be prime for upgrades, overhauls, and replacement.
“Legal IT departments that work with an outsource provider typically have the greater benefit of being able to leverage comprehensive data collected across multiple organizations. Powerful information such as this can help a firm predict some of the most common questions that will occur during a software transition and be able to proactively provide training in those areas.” Missy DesRoches, Intelliteach
Legal IT planning is most often impacted by one other critical business issue and that is Culture and Training. Even with the best technology that money can buy and the best laid plans for interactive feedback, a firm’s success is largely dependent on technology users. Whether for lack of training, non-compliance or the need to balance security without disrupting the practice, law firm CTOs will need to implement planning strategies that include significant investment in resources to close the gap between technology and people.