6 Benefits of Outsourcing to an IT Managed Services Partner

Have you ever thought of moving your IT department to an outside company, but have reservations about outsourcing?
Do you think it might be too costly, or that the service reps won’t speak your language?
And how can these people know the type of legal software that my ﬁrm uses?

These are common myths, and they’re holding you back from reaping the benefits of an IT Managed Services partner.

Testimonials From Our Clients

“Reid and Riege, P.C. has retained Intelliteach (formerly Cash Management Solutions) to manage its aged accounts receivable since 2004. With an attorney count in the forties, our on-site collection consultant works here 20 hours per week. We have been fortunate to have the same capable consultant since the start. Our Intelliteach consultant diligently tracks and reports his activity both to Intelliteach and to me at the firm. I use these reports to track the ratio between the amount collected attributable to his efforts and our payments to Intelliteach—this ratio has ranged between 30:1 and 40:1. We also track receipts attributable to our consultant as a percentage of total fee receipts—generally about 20 percent. Most importantly, professionalism is a hallmark of Intelliteach consultants. In nearly 13 years of service here, we have never received a client complaint about a collection call.”

Reid and RiegeDirector of Administration - Reid and Riege, P.C. Hartford, Connecticut

”I have been extremely satisfied with the level of service provided by Intelliteach. I have outsourced other service desk support services in previous companies and the transition to Intelliteach was the smoothest I have experienced. We have been using Intelliteach for years, and they have been very responsive to our requests and suggestions. Our users have commented that this is a great after-hours service, and they are very impressed with the responsiveness and knowledge of the staff. Their professionalism in all aspects of the business has been a true picture of the type of service they provide.”

Faegre BakerDaniels LLP

“Our Firm has been utilizing the services of Intelliteach (fka CMS ) through their St. Louis office since 2008, and it has worked out very well. We know and trust our collection specialist. He has been working on our account for over 8 years, visits periodically to make in-person contact, and our attorneys and staff have built strong working relationships with him. The management team at Intelliteach has always been responsive and has also assisted our Firm with complicated statistical reporting needs. The AR management program through Intelliteach is instrumental in assisting our Firm in managing our accounting needs.”

Karen GlowackiFirm Executive Director - Sherin and Lodgen

10,000,000

Incidents Resolved/Year

Over 110,000

Global Users

400

Employees

365

Days We Support Clients Per Year

6 Benefits of Outsourcing to an IT Managed Services Partner

Testimonials From Our Clients

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