LAW FIRM HELP DESK
Always On + Always Ready
Largest Legal
Help Desk
Empowered Teams + Scalable Tools = Predictive Profitability
You may not know how outsourcing your law firm’s IT Help Desk can have immediate and lasting impact on your firm’s bottom line. Let us show you how Intelliteach’s IT Help Desk support services can fundamentally change your operating structure…
- As the largest legal help desk, Intelliteach provides industry leading law firm IT support for more than 250 legal applications and solutions.
- Established by former law firm professionals, we are uniquely suited to address the specific technology pain points in the legal industry.
- On average, our clients save 30-40% when they implement Intelliteach IT Services.
- By improving access to technology support and training, your law firm IT teams will increase efficiency and billable hours.
When you partner with Intelliteach, we help you avoid pricey implementation and maintenance costs, and offer the latest best in class technologies and teams.
Forward looking firms also know predictable profitability includes an emphasis on building partnerships with outsourcing experts so trusted advisors are in place when needs adjust up or down to avoid staffing, bandwidth and security shortfalls. Investing in training and networking is critical to understanding when systems may be prime for upgrades, overhauls, and replacement.
Legal IT planning is most often impacted by one other critical business issue and that is Culture and Training. Even with the best technology that money can buy and the best laid plans for interactive feedback, a firm’s success is largely dependent on technology users. Whether for lack of training, non-compliance or the need to balance security without disrupting the practice, law firm CTOs will need to implement planning strategies that include significant investment in resources to close the gap between technology and people.
85%
First Call Resolution
90,000
Incidents Per Month
16 Second
Average Answer Time
250+
Applications Support
90 Hours
of Annualized Training
Technology Concierge Services
Intelliteach is a full-service law firm IT concierge provider, offering assistance with Help Desk, Problem/Change Management, Workflow Analysis and much more.
Our proprietary application, IQTrack Essentials, is the backbone of our service delivery system. IQTrack Essentials provides intuitive and efficient project management and incident management. It intelligently isolates patterns and issues within the law firm user population and offers eLearning assistance so that operational efficiencies can be introduced, and management decisions can reflect the most common technology challenges faced by your firm.
Supporting more than 250,000 users in 50+ countries worldwide we continue to adapt to the needs of our client base. We are continuously investing in the functionality of IQTrack Essentials so that we continue to provide our clients with highly accurate usage statistics, issue patterns and downtime results to enable more reliable staffing requirements and outage volume management.
IQTrack Essentials Modules
Offices
